Frequently Asked Questions
Remote training has many benefits: it’s more flexible (no odd-hour workouts and driving to and from the gym), it’s more cost-effective (your coach can make better use of their time instead of having empty days, so we can charge you less), and it’s more personal (your coach can use our great technology tools to customize every aspect of your experience, without you having to spend the first 20 minutes of each session catching them up on your diet and activity for the week).
Your coach can provide form checks from videos you submit, guide your nutrition using the data you log, and of course be available to answer questions almost anytime at all...right in your pocket.
Explore the variety of programs we offer in our Products section on our website to find the one that suits your fitness goals. If you're unsure which program is right for you, we recommend setting up a consultation with one of our experienced coaches. They will provide personalized guidance and help you determine the program that aligns best with your needs and aspirations. Take the first step towards a transformative fitness journey by exploring our programs or scheduling a consultation today!
Experience our cutting-edge app-based training program at 2FF. Upon downloading the app and signing up, you'll gain access to a comprehensive workout program tailored to your needs, as well as a collection of our nutritious recipes. We prioritize seamless communication through tech-friendly platforms, utilizing Facebook Groups to connect you with fellow members and Zoom for our weekly meetings. Embrace the convenience and connectivity of our digital ecosystem as we support and empower you on your fitness journey.
We operate a no-nonsense subscription model. You can choose a monthly rate, a challenge length rate (depending on the length of the challenge), or an annual rate at a significant discount. The first 30 days of your subscription are for you to try us out and see if Two Factor is right for you; if not, just let us know within those 30 days and we’ll give you a full refund. You can contact your coach within the app, or email chanelle@twofactorfitness.com to have your guaranteed refund processed. Limit one trial period per customer lifetime.
If you choose to stick with us beyond that (we hope you will!), your subscription will renew each month at the same rate. You can cancel at any time from within the app, and all of your programs will be available until your subscription expires.
Because our coaches work so hard to plan ahead for your progress, we’re not able to offer prorated refunds for monthly subscriptions. For annual subscriptions, prorated refunds will be provided for any wholly unused months (e.g., if you would like to cancel mid-month, that month is considered used and will not be prorated).
Our full refund policy can be found here.
We don’t believe in cookie-cutter plans. While we may offer packaged plans to our clients from time to time (think 90 day weight-loss challenge), your interactions with your trainer will be 100% personalized for you. This means your trainer will get to know you, build workouts and progressions according to your goals, and be available to change those plans as many times as needed.
Absolutely! With the 2FF app, we've streamlined the process for weigh-ins and progress pictures. You'll receive notifications when it's time to take your measurements, eliminating the need for tracking elsewhere. Our aim is to make your fitness journey hassle-free and seamless, so you can focus on achieving your goals with ease and convenience.
At 2FF, we believe in transparency and simplicity. There are no hidden fees or additional costs associated with our program. We offer a straightforward and no-nonsense approach, ensuring that you can focus on your fitness journey without any unexpected financial surprises. Our goal is to provide you with a clear and affordable path to achieving your health and fitness goals.
Communication is key! We try to check in at least once every week outside of our weekly group meetings. If you need more or less, just let us know! In these check-ins, we can provide tips, and encouragement, and answer your questions.
The hardest part of the fitness journey is often motivation. When you can’t quite find the energy to work out or are having trouble sticking to your nutrition guide, your coach is just a few taps away.
We support Fitbit, MyFitnessPal, Apple Watch, and Withings Smart Scale integration.
The Two Factor Fitness app is designed to work best on the latest versions of iOS and Android, though it will also support up to two versions prior. The minimum requirement is 10.0 for iOS and 6.0 for Android.
Our workouts are designed to be efficient and time-friendly, typically lasting around 30 minutes. We believe in maximizing your workout effectiveness without sacrificing your valuable time. With that being said, we believe in habit-setting and because our workouts are so quick, we recommend finding a way to workout and will have a plan for you to workout almost every day!
Still have questions? Reach out to our support team here.